Teamworking under Lean in UK public services: lean teams and team targets in Her Majesty's Revenue & Customs (HMRC)

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ژورنال

عنوان ژورنال: The International Journal of Human Resource Management

سال: 2014

ISSN: 0958-5192,1466-4399

DOI: 10.1080/09585192.2014.953976